United States Citizenship and Immigration Services (USCIS) has a series of enhancements to make its website and online products easier to use on mobile devices.
Uscis.gov and the Spanish site uscis.gov/es is easier to read and use because the content is now responsive (automatically adjusts to fit the screen of a smartphone, tablet, laptop or desktop computer).
The agency’s move to mobile-responsive design includes the E-Verify program, as well as USCIS’ new digital assistant Emma.
“As technology progresses, digital platforms can no longer take a one-size-fits-all approach,” said USCIS Director León Rodríguez. “We listened to our customers. Significant numbers access our site and services through mobile devices. These changes will make a big difference in improving their online experience.”
About 30 percent of visitors to the English site and more than 50 percent visiting the Spanish site now use a mobile device.
Among the improvements:
- Menu options collapse for easier viewing on smaller screens or browsers.
- Users will find it easier to access SAVE CaseCheck from mobile devices to check whether immigration status queries submitted by benefit-granting agencies are complete.
- Enhancements to E-Verify make logging in and viewing cases more efficient. Many of these ideas came from customer submissions through the E-Verify Listens website. These include case creation screens that now replicate the order of fields on Form I-9.
These improvements are part of a step toward a fully electronic immigration system.